RETURN AND REFUND POLICY

To obtain a refund for an item that does not suit you, you have 15 days from receipt of the package to make your return.

Make a return by postal services

Postal charges related to the return of items are at your expense or they will not be refunded if we provide the return label. Initial shipping charges will not be refunded ($10).

The item must be in new condition: i.e. undamaged, clean, odorless, free of animal hair and with the original tags and packaging.

Additional return fees will apply if the returned item is no longer in new condition. Also, if an item is non-refundable or unsuitable for resale, especially when used or washed, the refund will be refused. The item will then be reshipped to you and we will charge a $25 shipping fee.

Shipping fees

Initial shipping charges will not be refunded ($10) and we will deduct a $12.00 charge to cover the cost of returning the items if we have provided the return label..

However, if an item is non-refundable or unsuitable for resale, especially when used or washed, the refund will be refused. The item will then be reshipped to you and we will charge a $25 shipping fee.

Delays

For a simple refund, you have 15 days from receipt of the package to send us the item(s).

Return procedure

To start any return, please contact us by email

Responsibility

It is the responsibility of the customer to respect the return procedure and the time limits prescribed above.

It is also the customer’s responsibility to ensure that the item is properly and securely packaged upon return.

CANCELLATION OF ORDER

It is possible to cancel an order, however, some fees may be charged.

  • For an order not produced, a 10% transaction and administration fee will be charged.
  • For an order for which we have created an exclusive design for you or an order returned at or before the printing production stage, a fee of 30% of the total value of your order, up to a maximum of $50 will be charged.
  • For an order that has entered the production stage, you will be charged 50% of the total value of your order.

To find out the status of your order, please login to your account.