How long does it take to receive my order?

We don’t keep any products in stock, everything is printed, sublimated and assembled according to your orders. This way, there is no waste or product that will end up in the garbage. Lead times are around 15 business days. We do everything in our power to deliver them as soon as possible. As soon as the order is completed, it is shipped!

**Please note that we will be closed for the summer vacations, from August 1st to 12th inclusively.**

Where are Endorphin Medical products manufactured?

All our products are manufactured in our own facilities in Blainville, Quebec. All steps are performed in-house, so we control the entire process to ensure the highest possible quality.

Where do you ship to?

We ship anywhere in Canada and in the United States.

How much does shipping cost?

Shipping is always free! Orders over $150 are shipped via express services with a tracking number and orders under $150 are shipped via regular postal services without a tracking number.

Do you have different lengths for the pants?

Yes, we have 3 choices of length for all our pants, either short, regular or long.

I received my garment, but the size is not the right one, what can I do?

We accept exchanges and refunds. Please refer to our return and exchange policy to see how to proceed.

I customized my apparel, can I return it or make an exchange? 

Unfortunately not, all custom orders are final sales. We create them for you and therefore, we cannot resell them. There is no possibility of exchange or refund.

Are the customizations embroidered?

No, all our uniforms are sublimated, so the texts are printed with the other colors of your garments. They will therefore be an integral part of the design.

What products can I customize?

You can personalize all our products. Some you can do it yourself and for others you have to ask us, but it is possible to personalize all of them.

I would like to have my name added to my uniform, is it possible?

Yes absolutely, you can make your own customizations. You can personalize your uniform much more than just adding your name! You can change colors and add text to create the uniform of your dreams! Please note that personalized clothes are final sales.

If I make a customization, will the production time be longer?

No, customizations do not change the production time. Since we manufacture to order, whatever personalization is requested, it will be included in the initial printing and therefore, there are no additional steps.

I want to change a color in the customization module, but the option is not available for this item. Is this normal?

There are products where some parts are not editable, for example, an image or a gradient that is too complex to be editable on the website. You can contact us by email and we will be able to evaluate the feasibility of your request as soon as possible.

We are a team, can we get a group discount?

Yes with pleasure! Depending on the number of products you purchase, you could get free customization or a volume discount. Please contact us by email, it will be our privilege to collaborate with you and make your project a reality.

I would like to have uniforms made for my organization, is it possible?

Yes, we can create your own exclusive and custom-made uniforms. Whether it is the addition of a simple logo or the creation of a completely personalized design. There is no limit. Please contact us to start the process.

Can I use an illustration, photo or logo?

Yes, it is possible to import visuals in our personalization platform. However, you must absolutely have the rights to use these elements. We will not produce any garments using trademarks in an illegal way. If you have sponsors or use logos with the permission of the owner, you simply have to provide us with proof that they have given you permission to use them.

I would like to have a unique design. Is it possible?

Yes it is! You can simply send us the information by email. Please include as much information as possible about your request (products, colors, style, logos, references, etc.). We will then begin the process of creating unique products for you or your group. Once you have approved the visual, we will produce it for you!

What currency are the prices?

In Canada, our prices are in Canadian dollars. For the United States or any other country, the payment is in US dollars. You have nothing to do, your payment system will recognize your location and adjust automatically.

Which forms of payment do you accept?

We accept payments by credit card, Visa or MasterCard from all major institutions. We do not keep any information about your card; we use the Stripe payment platform and the highest security standards in the industry.

Do not hesitate to contact us for any questions